We’re pleased to offer free insured shipping on all domestic orders within the United States. International shipping is available upon request, at the customer’s cost.
You may return most items sold and fulfilled within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of error on our part (e.g., you received an incorrect or defective item, etc.).
You may also exchange your item for any other item that equals your original purchase price.
If you wish to make a return or have a refund processed, just contact us within the 30-day period. In most cases, you can just return your item however it’s most convenient for you. Once your item is received and inspected, your refund will be issued.
Any purchased item that shows signs of use or undue wear will not be eligible for a full refund. Items MUST be returned in the condition they were received in order to qualify for a full refund.
If you received a faulty item and need to exchange it for the same item (or one of equal value), just contact us and we’ll walk you through it.
In most cases, you can just return the original item, place an order for the new item and we’ll process and ship it the moment the original item is received. However, you do not have to wait for us to receive the original item before placing the new order.
Please note that it could take between 3 to 5 business days to process returns once they arrive at our facility.
PROCESSING OF REFUNDS
We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. In most cases, we’ll issue a refund in the same form of payment originally used for the purchase within 3 to 5 business days of our receiving your return. If you paid directly from your bank account, it may take up to 10 additional business days for the credit to be posted to your bank account.
Returns of merchandise purchased via Paypal will be refunded within 24 hours of receiving the item at our facility.